Ecommerce Website Support

One of the advantages of a bespoke system over an off the shelf is the close relationship you can develop with your ecommerce company. After the go live date of your project you may wish to continue this relationship by taking a support contract out for your ecommerce website.

At Advansys Support does not just mean disaster recovery, it certainly does not just mean a mailbox that feeds directly to the trash folder. Our support department can handle any issue from a simple text change to organising a cross site change deep within the code.

Many Ecommerce companies will not entertain the idea of enhancements after a site has gone live, which is their loss. Advansys' systems are based heavily on the concept of scalability, meaning that new modules can be added or developed after the site has gone live, integrated with the development site for testing and then put live all without disturbing your business. Our Support team form a large part of this process, collecting requirements for enhancements (which are finalised with your account manager) and being largely responsible for the thorough testing of both newly developed solutions as well as enhancements.

As well as these specialised duties, Advansys Support are also in charge of monitoring your site, ensuring that service is uninterrupted and that all requirements for your PCI compliancy remain in effect at all times.

To discuss our Support services and our Ecommerce Solutions in general, please contact Advansys.